<img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=3353132&amp;fmt=gif">
Skip to content
English
  • There are no suggestions because the search field is empty.

WooCommerce: Troubleshooting guide: Signup form error

Troubleshooting guide: Signup form error on WooCommerce

Getting a sign-up error on a Marsello form? Use this guide to quickly troubleshoot and resolve the issue for your customers.

September 15, 2025

🏷️ Sign up forms are unlocked with the Marketing add-on.

For WooCommerce merchants

If your customers are receiving this error message stating they could not be subscribed to your store:

You may need to update your customer creation settings in WooCommerce. The error message maybe happening as a result of Marsello creating the customer in your eCommerce platform and your settings may require a password to be submitted.

Updating account creation in your WooCommerce dashboard

Go to your WooCommerce dashboard and confirm the following settings are enabled:

  • Checkout:

    • Enable guest checkout

    • Enable log-in during checkout

  • Account creation:

    • Allow customers to create an account during checkout

    • Customers can create an account before placing their order on "My account" page

  • Account creation options

    • Send password setup link

    • Use email address as account login

     


If you find the error message persists despite having these settings enabled in your WooCommerce dashboard, please let our support team know.