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WooCommerce: Troubleshooting guide: Unable to create rewards in Marsello 

Troubleshooting guide: Unable to create rewards in Marsello

Getting an error message when trying to create a Marsello reward? Use this guide to quickly troubleshoot and resolve the issue for your customers.

November 30, 2025

🏷️ Loyalty rewards are available on all Marsello plans.

For WooCommerce merchants

If you encounter the error message "Can't create reward for integration : (WooCommerce), you may need to update your coupon settings in WooCommerce.

Updating your coupon settings in your WooCommerce dashboard

Go to your WooCommerce dashboard and confirm the following settings are enabled:

  • Settings > General > Enable coupons

  • Ensure the option to “Enable the use of coupon codes” is selected

If you find the error message persists despite having these settings enabled in your WooCommerce dashboard, please let our support team know.