Redeeming points: How do I edit rewards with advanced settings? 

How do I edit rewards with advanced settings?

Edit rewards to update any of the current reward settings such as reward title, terms, or any of the advanced options.

🏷️Editing rewards with advanced settings is unlocked on the Loyalty Accelerate plan.

⚠️ Important:

• Any discount codes that the customer has claimed and not yet redeemed are still active. The customer will still be able to use their unique reward discount code. Discount codes are unique and can only be used once.

• Rewards that were created before March 2019 are unable to be edited. Please create a new reward if you would like to make a change to an older reward.

How do I edit my advanced settings for rewards?

1. In your Marsello app admin, go to Loyalty > Points program > Redeeming and click on the Reward title of the reward you'd like to update. Under the reward details, click Edit on the right-hand side.

2. Update the current reward settings as needed. Then click on the drop-down menu under click Advanced options

Editing a product specific reward

3. Under the Applies to menu, ensure the checkbox is selected next to the text "Apply discount to specific products and/or collections

4. Enter the Collection/Category Name

Editing a minimum spend reward

5. Under Limits you can choose to add or remove a minimum spend threshold required on an order for the customer to use this reward.

• To add a minimum spend rule, simply select the checkbox

• To remove the minimum spend rule, simply deselect the checkbox.

Editing terms on a reward

6. Under Expiry, tiers and terms you can place further conditions on the reward such as setting the reward to a specific VIP tier, expiring the reward after a set amount of time of being received by the customer and adding in terms to let the customer know how they can use the reward.

6. Click Update

How it works – Your customers' experience

Once you've updated your reward, the next time the customer claims a reward, the reward will be created behind the scenes using your updated settings. The process for the customer to claim and redeem hasn't changed, they can continue as they normally would.

📝 Note: Any discount codes that the customer has claimed and not yet redeemed are still active. The customer will still be able to use their unique reward discount code. Discount codes are unique and can only be used once.

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