Connect your POS or eCommerce platform to Marsello

Connect your POS or eCommerce platform to Marsello to start syncing customer, order, and product data into your account. This guide explains the setup process, supported platforms, expected sync timing, and common questions.

Updated this week

Welcome to Marsello 👋

This article will help you link your point‑of‑sale (POS) or eCommerce platform to Marsello so your customer, order, and product data* can start syncing right away - allowing you to hit the ground running as soon as you enter the Marsello admin.

Before you begin

You only need to connect one integration to complete the signup process. You can add more sales platforms later from the Marsello admin.

If you do not see your platform listed, submit a Request an Integration form to let us know which platform you would like to connect.

General connection workflow

1. Select your platform
Click on the POS or eCommerce platform you want to connect.

2. Authorize the Marsello app
You’ll be redirected to your platform’s app store or permission screen. Approve access to start the connection.

Platform-specific connection guides 

Follow the setup guide for your platform. Each guide covers:

• installing the Marsello app
• selecting the data to import
• confirming that customer and order data are syncing correctly

Supported Platform Integrations

Shopify

• Shopify
  Includes Shopify POS, Shopify eCommerce, and Shopify Plus
  → Connect Shopify to Marsello
• Lightspeed Retail (X-Series)
  Formerly Vend POS
  → Connect Lightspeed Retail (X-Series) to Marsello
• Lightspeed Retail (R-Series)
  Formerly Retail POS
  Important: You must be an R-Series user with the Owner role and all permissions enabled.
  → Connect Lightspeed Retail (R-Series) to Marsello
• Heartland Retail POS
  → Connect Heartland Retail POS to Marsello
• Cin7 Omni
  Formerly Cin7 POS
  → Connect Cin7 Omni to Marsello
• Lightspeed Restaurant (O-Series)
  Formerly Kounta POS
  → Connect Lightspeed Restaurant (O-Series) to Marsello
• Lightspeed Restaurant (K-Series)
  Formerly iKentoo POS
  → Connect Lightspeed Restaurant (K-Series) to Marsello
• BigCommerce
  → Connect BigCommerce to Marsello
• WooCommerce
  → Connect WooCommerce to Marsello
• Lightspeed eCom (E-Series)
  Formerly Ecwid
  → Connect Lightspeed eCom (E-Series) to Marsello
• Lightspeed eCom (C-Series)
  Formerly Lightspeed Commerce
  → Connect Lightspeed eCom (C-Series) to Marsello
• Bopple
  Also known as Lightspeed Ordering
  Note: This connection is available from within the Marsello admin only and is not available during signup.
  → Connect Bopple to Marsello

What happens after you connect?

0–15 minutes

• Marsello validates your credentials and queues your customer sync.*

1–12 hours

• Your customers, orders, and products begin importing into Marsello.*

Once your sync completes

• RFM segments are automatically generated, giving you a high-level view of your customers’ relationship with your brand.

Ongoing

• Any new orders and customers will automatically sync into your Marsello account.

Important to know

Import times and available data types depend on:

• Your integration platform

• The size of your business

Your integration platform

The size of your business

→ See your platform’s connection guide for more details.

FAQs

Q. Can I connect more than one platform?
A. Yes. After onboarding, go to Settings → Connections → Sales Platform. From here, you can add additional sales platform connections to your Marsello account—for example, multiple Lightspeed Retail (X-Series) accounts.

Q. Will my loyalty balances import automatically?​
A. This process isn't automatic; you can migrate loyalty points from your previous loyalty program platform by following this step-by-step guide.

Q. Does disconnecting affect my data?
​A. No existing data is deleted, but new orders and customer activity will stop syncing until you reconnect.